All instruments without exception are covered by The Early Music Shop comprehensive guarantee over and above any guarantee provided by the maker
Firstly, because we appreciate the difficulties involved in choosing an instrument by mail order, you may exchange it for any other instrument within the first two weeks or return it for a full refund less any reimportation charges.
Secondly, because an instrument such as a recorder may change in character during the initial 'playing in' stages we undertake to revoice the instrument free of charge at any stage within the first twelve months. All you pay is the postage, packing and insurance.
, if you ever have cause for concern about the tuning of your instrument we will check it and correct it as necessary, free of charge, within the first twelve months. Again, all you pay is the postage, packing and insurance.
Finally, any fault due to materials or manufacturing will be corrected free of charge within the first twelve months even if this should necessitate a complete replacement.
Full Terms and Conditions